Frequently Asked Questions
Everything you need to know about our specialty coffee and delivery.
How is Wakuli coffee different from supermarket brands?
We focus on specialty-grade beans sourced directly from farmers, ensuring higher quality and a fairer price for producers. Our coffee is roasted in small batches and delivered shortly after to guarantee maximum freshness.
Can I adjust or cancel my coffee subscription?
Yes, you have full control. You can skip a delivery, change your frequency, or cancel your subscription at any time through your account dashboard without any hidden fees.
How long does shipping take?
Standard shipping typically takes 2-4 business days. As soon as your beans are roasted and packed, you will receive a tracking link to follow your package to your doorstep.
Is your packaging recyclable?
Sustainability is core to our mission. Our coffee bags are designed to be carbon-neutral and are fully recyclable to minimize environmental impact.
What should I do if my order is damaged?
We take great care in packing your coffee, but if your order arrives damaged, please contact our support team within 14 days with a photo of the package for a full replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local payment methods like iDEAL to make your checkout process as smooth as possible.