Returns & Exchanges

At Wakuli, we want you to enjoy every cup of specialty coffee; however, due to the perishable nature of our beans, we can only accept returns on non-food items or damaged goods within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer success team with your order number and a brief explanation of the issue or damage.

• 2.
  Receive Authorization

  Once reviewed, we will provide you with a return shipping label or instructions for your specific case.

• 3.
  Pack Your Item

  Securely place the unused non-food item or damaged coffee bag in its original packaging to ensure safe transit.

• 4.
  Refund Processing

  After receiving and inspecting your return, we will issue a full refund or send a fresh replacement bag immediately.